Our WOM Team
Residual values, people, and IT – that is what makes us successful. Our more than 100 employees in currently eight departments at our location in Karlsbad contribute to this. Together we form an international team and a strong community with the common goal of providing the best possible service to every customer.
I took over the management of the branch in March 2017. My job is to take care of the representation and development of WOM.
In the long run, you can assert yourself only through good and sustainable performance, innovative ability, and customer service. That is why I think it is important to form the team continuously and with a good sense of proportion. Satisfied employees create an ideal environment with the flexibility to make the necessary changes.
“The fruit of letting go is the birth of something new” (Meister Eckhart)
IT and Development
We master both small and large technical challenges at WOM. This includes internal and external IT support as well as all aspects of the technical development and implementation of the WOM auction platform. We are not only the contact for our colleagues but also for our business partners for whom we always have an open ear in order to meet their individual requirements.
In our department, we are responsible for the insertion of expert reports, which we receive by email. The correct transmission of data and the blackening of vehicle images require full concentration and a responsible way of working from our full-time and part-time employees every day. We also show our commitment at the weekend to be able to guarantee our customers a prompt termination of their appraisals.
Remarketing & Service
Our core business is the valuation of all types of accident damaged vehicles. A particular challenge here is to always meet the various customer expectations and to provide our customers with the best possible support when submitting bids on our platform. This requires excellent knowledge of the industry and a market-oriented approach with a constant eye on changes in the market.
Our team is the first contact for all new customers during the registration process, no matter if they are new sellers, national or international dealers and recyclers. We accompany our customers from registration to the introduction in the exchange and are the first contact for all questions concerning the WOM auction platform. We always try to meet every request of our customers and to find a satisfactory solution for all parties even in difficult cases.
International buyer service (IBS)
Our team ensures the smooth running of all vehicle sales via WOM. Our tasks primarily include contract processing and brokerage in the national and international salvage business as well as scheduling and coordinating vehicle processing. Particular challenges are the communication with various contractual partners as well as coordination with and adherence to their current deadlines. After all, our goal is to continuously improve our customer service and to make the purchase and sale of vehicles as easy as possible for everyone involved.
Our telephone switchboard team is the first point of contact for all customers and other interested parties who wish to contact WOM. In addition to German and English, our international team also includes employees with Polish or Russian language skills to ensure good and easy communication with our diverse client base. Respectful treatment of every caller is particularly important, which is why we always maintain calm and composure even in difficult cases.
The finance department is responsible for the prompt settlement, booking, and payment of all incoming and outgoing deliveries and services at WOM. The tasks include the timely preparation of financial statements and internal reporting as well as controlling in order to analyse booked figures and make them available to the management as control variables and forecasts. The constantly changing legal and tax regulations must be observed and implemented. We are thus the qualified contact for questions of the management and the internal departments as well as external addressees such as auditors, tax consultants, banks, and insurance companies.
In our marketing team, we are responsible for all external and internal marketing activities of WOM as well as Copart Germany. This makes our everyday life even more varied and interesting than it already is. The planning and implementation of international/national advertising campaigns, trade fair appearances, and events as well as the maintenance and further development of our websites are only one part of our diverse field of activity in which we use our creativity and our strategic skills daily to contribute to the success of the company.
Veronika Nette & Isabelle Rettenbacher
Accessible, personal, and appreciative – these are the principles on which we base our daily work. Whether in administration, payroll, training, or recruiting, we are the interface to our employees. We attach great importance to personal advice and support. We treat our employees with empathy and appreciation. This is the only way to create a climate of trust.
Our WOM family is growing. This is why we also keep a close eye on our potential employees. Here, too, appreciative interaction plays an important role. Every applicant receives prompt feedback from us. From the confirmation of receipt to the discussion of the contract – we take time for every single applicant.